Please note that there are some items for which we cannot accept returns unless the product is defective. These items include: custom or semi-custom, straw hats, final clearance items.
We want to make sure you are satisfied with your new hat. Please keep in mind we are unable to refund any monies on hat orders.
Customers have 30 days from their original order to initiate a return. Your complete satisfaction is our goal, so to initiate a return for item(s) that are eligible for return, fill out the return form provided in your order and include it with your merchandise. Special order, drop ships and custom merchandise may not be returnable or may be subject to a restocking fee. Items(s) must be in original condition and box, including all parts, accessories, and packaging. Shipping fees are non-refundable.
If you simply have changed your mind or wish to exchange a product, we ask that the customer pay the return shipping charge to us. Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, wrong item sent, etc.). If we have made a mistake on the order, call our customer service center at 405-232-4287 and we will be happy to issue a return shipping label to you to have the item(s) sent back to our distribution center at no charge to you. In the case of items returned for exchange, the customer will be responsible for shipping fees for the new item(s) to be sent back to you. Please indicate on your exchange form the speed of shipping service you prefer. If you want shipping to be expedited or rushed, you will have to indicate this in the notes on your exchange.
Restocking fees are sometimes necessary for returned items where there was no mistake on the original order, as we may incur freight charges back to a vendor or to cover our loss on custom or special ordered merchandise. These fees are also used to defray the expense of re-packaging, cleaning, or restoring an item to “as-new” condition. Restocking fees may apply to special orders, drop shipped orders, and custom merchandise. Shipping fees are non-refundable. Depending on the item, these types of orders may not be returnable. If a restocking fee is applied to your return, it is calculated as 20% of the purchase price.
Make sure to read our