Please note that there are some items for which we cannot accept returns unless the product is defective. These items include: custom or semi-custom, straw hats, final clearance items.
We want to make sure you are satisfied with your new hat. Please keep in mind we are unable to refund any monies.
Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards/certificates were used, they will be refunded as first method of payment and are not eligible for cash dispersal. In the event that your credit card has expired or has been cancelled, you must receive store credit.
I am returning an item and would like to know when you will refund my credit card?
When we receive your package our returns department promptly inspects the items to ensure they are in the original condition. Packages are received Monday – Friday during regular business hours. The item is then inspected, and if approved, then you will receive an email from Customer Service informing you that your refund has been credited to the card you used to make the purchase. Refunds are generally granted within 7-14 business days upon the receipt of the returned item. If you are requesting a refund and your order was placed more than 30 days ago, we are only able to provide you with store credit. Our system is designed to provide extreme security to our customers, and as a result, does not save any credit card information. After 30 days, we no longer have the ability to issue a refund to your order.
What if I want and refund but I used a gift card/certificate?
No problem, We make refunds in the original form of payment. So if you used a SHORTY’S gift card/certificate to make your purchase, you’ll receive a refund back on a SHORTY’S gift card.